Aspect Software Apps

Aspect Workforce Management provides immediateaccess for agents and supervisors to Aspect Workforce Managementdirectly from a tablet or smart phone device. Empower agents toself-manage schedules remotely, and provide supervisors with thetools to track schedules, agent requests, as well as intra-dayperformance statistics “on the go”.Agent Functionality:View individual agent schedule dataView existing and add new Workforce Management ExceptionRequestsView personal account balance dataView agent productivity statisticsAbility to receive push notifications on Workforce Managementevents*If enabled through Workforce Management Notification ServerSupervisor Functionality:View individual agent schedule dataView team schedule dataView existing and add new Workforce Management ExceptionRequestsView intra-day performance statisticsSend notifications to an individual agent or an entire team ofagentsAbility to receive push notifications on Workforce ManagementEvents*If enabled through Workforce Management Notification Server

**Prerequisite for this app: Aspect Workforce Mobile must alreadybe installed at your company for this app to work properly. Beforedownloading, confirm with your company’s WFM admin or IT departmentthat this app is available to you.** Aspect Workforce ManagementMobile provides immediate access for agents to Aspect WorkforceManagement directly from a tablet or smart phone device. Empoweragents to self-manage schedules remotely, and provide tools totrack schedules, agent requests, as well as intra-day performancestatics "on the go". Agent Functionality: - View individual agentschedule data - View existing and add new Workforce ManagementException Requests - View personal account balance data - Viewagent productivity statics - Ability to receive push notificationsThe Enterprise Edition includes the ability to receivenotifications. * Additional services and installation required forthis functionality. *The application requires the ability to accessan internet connection to receive push notifications as well as anyother activity and functionality (view schedules, make requests,etc.)